Popular Skincare Staple Faces Recall in Four States
Neutrogena’s beloved Makeup Remover Ultra-Soft Cleansing Towelettes—found in countless makeup bags and bathroom cabinets—are at the center of a new recall after a potentially harmful bacterium was discovered in one lot of the product. The recall, announced by parent company Kenvue, affects wipes distributed in Texas, South Carolina, Georgia, and Florida, raising concerns among loyal users and health experts alike.
What Sparked the Recall?
During a routine internal investigation, Neutrogena detected the presence of
Pluralibacter gergoviae, a bacterium from the same family as E. coli and Salmonella, in a specific lot of its wipes. This microbe is notorious for its resistance to common preservatives used in cosmetics, making it a stubborn contaminant once it infiltrates a product.
While healthy individuals are unlikely to experience serious effects, the bacterium can pose a risk to people with weakened immune systems, potentially causing respiratory, urinary, or eye infections. The U.S. Food and Drug Administration (FDA) classified the recall as
Class II, indicating the possibility of “temporary or medically reversible adverse health consequences”.
Which Products Are Affected?
The recall is limited to the following:
-
Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes
- Sold in 50-count, 25-pack bundles
- Distributed only in Texas, South Carolina, Georgia, and Florida
-
Lot number: 1835U6325A (printed on the packaging)
No other Neutrogena wipes or products are included in this recall, and all other lot numbers are considered safe for use.
What Should Consumers Do?
If you have the affected wipes, experts recommend
immediately discontinuing use. While Kenvue has not yet provided details about refunds or returns, the company urges consumers to err on the side of caution and switch to alternative makeup removers for now.
For those with compromised immune systems, the risk is higher, so vigilance is especially important. If you experience any unusual symptoms after using the wipes—such as eye irritation, respiratory issues, or urinary discomfort—contact your healthcare provider promptly.
Why This Matters
Recalls like this underscore the importance of rigorous quality control in personal care products. Pluralibacter gergoviae, though not a household name, has made headlines before for contaminating cosmetics and personal care items due to its preservative resistance. While the risk to the general population is low, the recall highlights the need for transparency and swift action to protect vulnerable consumers.
What’s Next for Neutrogena Fans?
As of now, there’s no word on whether refunds or replacements will be offered, but consumers are advised to monitor official Neutrogena and FDA channels for updates. In the meantime, double-check your makeup wipes for the affected lot number and consider switching to another trusted brand or a gentle cleanser.
Stay tuned for further developments as Kenvue and the FDA continue their investigation into the source and scope of the contamination.
Sources
1. Neutrogena Makeup Remover Wipes Recall October 2025
2. Neutrogena's popular makeup remover wipes recalled ...
